Monday 26/January/2026 – 05:36 PM
The engineer announced Mustafa Al-ShimiChairman of the Board of Directors and Managing Director of the Cairo Drinking Water Company, the Heliopolis Customer Service Center won first place as the best customer service center among the companies affiliated with the Holding Company for Potable Water and Wastewater, within the activities of the Egypt Award for Government Excellence, in a new institutional achievement that reflects the leadership of the Cairo Drinking Water Company in developing the public services system.
A high-level honour
The shield of honor was received from the Prime Minister, Dr. Mostafa Madbouly, by Major General Mohamed Kalboush, Head of the Media and Customer Service Sector at the Cairo Drinking Water Company, on behalf of Engineer Mustafa El-Shimi.
Excellence and quality strategy
On this occasion, Engineer Mustafa Al-Shimi confirmed that this victory comes as a culmination of the company’s strategy in enhancing institutional efficiency by adopting international quality standards in managing service centers.
Digital transformation
- Simplifying procedures and reducing service delivery time to ensure citizen satisfaction.
- Investing in the human element: training human cadres on the latest methods of communication and customer service.
The Egypt Award for Government Excellence represents a fundamental pillar for stimulating the spirit of positive competition among government agencies, and aims to establish a culture of innovation and excellence within the state’s administrative apparatus. This step comes in line with the state’s vision to achieve sustainable development and build an efficient and effective administrative apparatus that puts the citizen’s aspirations at the forefront of its priorities.
