Tuesday 30 December 2025 – 02:58 AM
Dr. Mohamed Abdel Hadi, Director of the Aswan Health Care Authority branch, confirmed that the Authority is constantly keen to hold direct meetings with community leaders and citizen representatives, because of its pivotal role in strengthening bridges of trust with beneficiaries.
He added that among the objectives of the meetings is to identify their actual needs and work to respond to them quickly and effectively, thus contributing to improving the quality of health services provided.
These statements came on the sidelines of Dr. Mohamed Abdel Hadi, Director of the Aswan Health Care Authority Branch, holding a meeting of the Executive Council of Customer Satisfaction Management (Beneficiaries), in the meeting room of Al-Masala Specialized Hospital.
A number of community and popular leaders and religious figures in the Aswan Center participated during the meeting, within the framework of supporting community partnership and listening to the opinions and proposals of various groups of society about the level of health services provided.
During the meeting, the director of the Aswan Health Care Authority branch reviewed the most prominent medical services that have been created and developed since the launch of the official operation of the comprehensive health insurance system in the governorate, and the remarkable development that health facilities have witnessed in the type and quality of services provided to beneficiaries.
He also touched on the ongoing plans to provide and support medical personnel in various specialties, to meet the needs of health facilities and ensure the continuity of service provision with the required efficiency, in addition to reviewing plans to receive and operate new health facilities that are scheduled to join the system during the coming period, in a way that contributes to expanding the scope of health coverage and improving the level of service provided to the people of the governorate.
The meeting discussed mechanisms for enhancing beneficiary satisfaction, ways to develop the system for receiving complaints and suggestions, and improving the beneficiary experience within health facilities, in order to achieve the highest rates of quality and response to citizens’ needs.
