Friday 09/January/2026 – 01:58 AM
Elham Mohamed, a user of the social networking site Facebook, revealed the details of the incident of purchasing the 2026 Renault Cardien, which turned into a nightmare, as she wrote about the journey of buying the dream car that turned into a nightmare. Follow-up: On December 28, 2025, I decided to fulfill my dream and buy a new car from an international brand with a big name: Renault Cardien 2026 from the Smouha branch.
The woman explained: I received the car on the same day, and I was full of enthusiasm and happiness, but I did not know that this beginning would lead me to one of the most difficult experiences in my life. Continued: Days passed, and I did not receive any official papers for the car, which made me unable to license it or use it legally. I tried to contact the company over and over again, but no one was calling.
A woman complains about Renault: The trip to buy a dream car turned into a nightmare
Elham added: While installing a protection film for the car, the technician told me that the car had previously been in an accident and had been repaired before selling. I did not believe it at first, but when I returned to the showroom, the company’s engineer confirmed the same thing: The car is not new as they promised me. Follow-up: I filed an official complaint No. 3601439, and waited for a response… but the wait was long, and no response came. After a lot of pressure, the company carried out an investigation, and proved through an IT engineer and technician that the car had not been in an accident after I received it, but they did not deny it. Existing defect.
The woman continued: The Alexandria sales manager called me to suggest repairing the car and returning it to its original condition! I flatly refused, because I paid for a new car, not a repaired car. Then, another call came from Renault Egypt’s sales manager, Mr. Hani, to tell me simply: The company is not at fault, and we disavow any responsibility, and if you want to take legal action, do whatever you want.
She continued: Here I realized that I was facing a situation that everyone should know about: a company the size of Renault treats its customers in this way! No replacement, no admission of fault, no real solution, saying: Today, I am sharing my story with you not only to complain, but to be a lesson for everyone who is thinking about buying a car from this brand. Be careful, not everything that glitters is gold, and not every international slogan means respectful service.
She concluded: I demand my right, and I will continue my path until the end, whether through the Consumer Protection Agency or the judiciary, and I hope that my message reaches everyone concerned.
