Sunday 22/March/2026 – 12:44 AM
A new study reveals that consulting artificial intelligence for human relations advice may inadvertently lead to strained relationships with experts and advisors.
Experts warn against using artificial intelligence
According to what was published by The Sun website, artificial intelligence tools have become an integral part of the daily decision-making process, as they provide quick answers, personalized guidance, and lower costs, and many individuals use these tools in conjunction with specialized experts and advisors to verify information or obtain a second opinion.
Previous studies have shown that human advisors may react negatively when clients consult more than one expert, and in these cases, advisors may interpret asking for a second opinion as a lack of trust, but until recently little attention has been paid to how advisors respond when the second opinion comes from a computer algorithm rather than another person.
So, researchers Jiri Spasova of Monash University in Australia and Mauricio Palmeira of the University of Southern Florida in the US set out to explore how human advisors react when clients consult artificial intelligence in addition to seeking professional advice.
The results showed a clear pattern that advisors were significantly less motivated to work with clients who also consulted AI systems. In fact, the negative reaction was stronger than when clients consulted another human advisor.
The researchers noted that this negative response is driven by professional identity, with counselors often viewing AI systems as significantly less competent than trained professionals.
