Major General Dr. Alaa Abdel Moati, Governor of Gharbia, directed to quickly examine a complaint received from a citizen in the Thani al-Mahalla neighborhood, which included that he and a number of residents were harmed by the closure of Street 55 in the Mansheyet al-Bakri area by someone in charge of construction work, which is one of the main and vital streets in the area, which caused obstruction of the movement of passers-by and vehicles and prevented citizens from going to work in the morning.
Directions of the Western Governor
This came within the framework of the Gharbia Governorate’s keenness to quickly interact with citizens’ complaints and respond immediately to them.
Immediately, and in implementation of the governor’s directives, the Director of Public Works in the Thani al-Mahalla district went to the site of the complaint, where the violation was immediately dealt with in the field, the necessary legal measures were taken, a occupancy report and an environmental report were issued, the reasons for the complaint were removed, and the entire street was opened to the movement of citizens, which restored traffic flow to normal.
Urgent executive action
The governor explained that the speed of responding to complaints represents a consistent approach in executive work in the governorate, stressing the continuation of intensive campaigns to remove occupancy and address any encroachments on the right of way or building violations, in order to preserve the rights of citizens, preserve the prestige of the state, and apply the law to everyone without exception.
Deter violators
The Governor of Gharbia stressed that the governorate’s agencies work in the spirit of one team to serve the citizen, and that any complaint that is monitored or received receives attention and follow-up until it is resolved on the ground, which enhances the citizen’s confidence in state institutions and confirms that his voice is heard and his response is a priority.
